Jose V Zkh

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Verified Reviewer
| map-marker Glen Cove, New York

Lost passport

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So yes, thats the reason why Im making this claim because I need my passport immediately. If you guys find it email me back or call me
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User's recommendation: Yes, I’m a customer

Jose V Zkh

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Verified Buyer
|

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Lost passport

Long Island Rail Road - Lost passport
Long Island Rail Road - Lost passport - Image 2
Long Island Rail Road - Lost passport - Image 3
I was on the Long Island rail Road train yesterday. I came back from the Dominican republic I guess when I got to a Huntington by accident I lost focus I Musta had the passport in my hand and I left it on the seat by accident. Thats thats what happen.
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Loss:
$150
Pros:
  • Traveling

Preferred solution: My passport back if you guys find it

Nick Z Jem

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Verified Reviewer

Train service/schedules

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This is by far the worst organization. They are so disorganized and hemorrhage money with bloated over budget projects and many inefficiencies with staff and time management.

Then the continue to use trains from the 1970s! You cannot make this stuff up.

They recently changed all the train schedules which is a major disruption to people like me that go to Ronkonkoma. They have a 5:04p direct and a 5:59p direct. So if you get off at 5p and be near Penn, youre now waiting over 45min for the next train.

Or deal with a transfer which may or may not be on time for the connection.

The Grand Central line only offers 1 train direct to Ronkonkoma which is a 5:39p, the only other train is a transfer at 5:59p. Needless to say they really screwed those going to Ronkonkoma. Would you believe they have a few trains that go all the way east to Brentwood (2 stops away) and heads back to NYC!

What is the meaning of that? Makes no sense.

They are an abusive monopoly.

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Pros:
  • Way to get to work
Cons:
  • Expensive ticket prices
  • Staff appear miserable

Preferred solution: More Penn or Grand Central direct trains to Ronkonkoma

User's recommendation: Carpool. Sorry there isn’t another railroad in town.

Joanne N Byv

Compliment, thank an employee

I took the train from Penn to Babylon with a friend and when we arrived at Babylon I tried to use the ladies room but it had closed at 8pm , 10 minutes before our train arrived. I was extremely frustrated because although I needed to use the restroom on the train I did not because I could not open the heavy doors between the cars while managing to use my cane.

The men at the station behind the windows just followed their rule book and quoted me the rules and offered me no help. Only Anthony Baum , another employee came by and let me in. Thank God for a kind LIRR employee. Last Friday when arriving from Ronkonkoma to Jamaica another conductor when I asked him which track I needed to get to transfer to Brooklyn he followed the rules and said cant help you because the app is not working.

End of story for him; he did his job but how do I get to the train walking slower than I used to trying to manage with a cane? You need to employ more people like Anthony Baum who works in Babylon. He provides service to customers and does more than just doing his job.

He was offered a tip and refused to take it. Thanks Anthony, Joanne Noonan, satisfied customer tonight 4/5/23

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User's recommendation: Hire more people like Anthony Baum

Chris D Vpn

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Report a Suspicious activity

conductor took my two tickets did not punch them and put them into his pocket. I was in car 7040 from Penn Station on Sunday, February 26
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Pros:
  • Convenience

Preferred solution: I hate dishonest people

User's recommendation: Beware

Anonymous
map-marker Hempstead, New York

Not in favor of upcoming schedule changes.

I am a fairly new resident of a village in Hempstead as of August 2022. Myself and many other LIRR customers along the West Hempstead line rely on taking the LIRR train at this station everyday starting at 6:53am and completing my ride at Atlantic Terminal.

My young son also relies on this train to get him to the East New York Station, where he then heads to Broadway Junction to go to school in Manhattan. The West Hempstead line's major stops are Jamaica Avenue and Atlantic Terminal. At the end of February 2023 the MTA LIRR is due to make changes to this line's schedule which will inconvenience other riders on what seems to be a fully occupied train. They probably did a survey regarding these changes during Covid and now that ridership is back up the decision need to be reviewed.

This is not going to be good for so many of us. I can speak myself and the other riders to please leave the train times here.

Thank you in advance

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Louis B Lbd

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Verified Reviewer

Scheduling

I cant get the long irreverent on the phone to talk to them. I keep getting New York City transit, not the wrong on railroad.
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Anonymous
map-marker Queens, New York

Lost phone

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Phone was found on the train and turned in. Phone is back in the hands of the owner. Thank you so much.
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Charles B Djh

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Verified Reviewer
| map-marker Springfield Gardens, New York

Left bag on train

I was on the 4:42pm train from penn station to Laurelton. I was sitting in the 2nd car on the fold up seat next to the car door and bathroom. Black adidas backpack. I had a blue bike helmet inside and a phone located in a small pocket on the outside of the bag.
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Charles B Djh

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Verified Reviewer
| map-marker Brooklyn, New York

Left bag on train

Update. Someone called me using the phone I left on the train. Im on my way to far rock away train station to pick it up. Thank you for everything
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Ronald L Sdh
map-marker Bethpage, New York

Excessive Delay

We stop at Hicksville about 35 minutes. THEN someone from the train FINALLY informed us the wait would be a bit longer. Delays happen frequently. And no one is around to tell passengers what the *** is going on...
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Preferred solution: Staff up- communicate more on trains.

Anonymous
map-marker New York, New York

Why are you doing trackwork on Jewish New Year when customers need the trains to be running?

I spoke to a person who understood my situation. He gave me alternatives and suggestions to navigate around the situation.
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Yolinda Fuz

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Verified Reviewer
| map-marker New York, New York

Terrible service

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Original review Dec 13, 2021

Very few (1) train from NYPENN to Little Neck and Douglaston during rush hour (4:47 pm thru 6:07 pm). However, there are several to Port Washington and Great Neck (all of these stations are on the Port Washington branch) during the same time period.

They took away the popular 5:14 to Great Neck (which did stop at Little Neck and Great Neck) and was the only express in that hour.

No way are there fewer passengers going to Little Neck and Douglaston than to Port Washington and Great Neck so somebody miscounted.

Also, the "rules" are NEVER enforced like people talking extremely loud on their cell phones, not wearing masks, littering, etc.

Also, this is for both the MTA and LIRR-the section that LIRR trains arrive into in PENN station is filthy, falling apart, homeless everywhere without masks and others without masks=covid super spreader. There is no security (cameras) and you only see the conductors when collecting tickets so you are on your own if anything bad happens.

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Pros:
  • To avoid driving
Cons:
  • Dirty
  • Expensive
  • Not enough trains

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT ride trains if do not have to; move out of Long Island asap

Anonymous
map-marker New York, New York

No service to my destination

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There is no way there are more riders to Great Neck and Port Washington than to Little Neck and Douglaston (all same Port Washington line/branch) yet 1/2 the# of trains during rush hour to Douglaston and Little Neck. For example one train to Little Neck between 4:47 and 6:15 pm which is packed in part since they took away the popular 5:14 pm express to Great Neck....something very fishy going on.....
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Cons:
  • Covid superspreaders
  • Not enough trains
  • Dirty

Preferred solution: Deliver product or service ordered

User's recommendation: Move out of state or at least off LI while u can....

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